Frequently Asked Questions
To avoid waiting, you may read our FAQs first where you will find out some answers to the most common questions.
Leave Us A Message
Can't FAQs solve your problem? Click on the red 'I need HELP' icon on the bottom right of your screen and then click the 'Contact us' button to leave us a message, we will get back to you as soon as possible.
Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding. For faster assistance email us at [email protected]
Share For A Mystery Gift
If you have a photo of your coollpet product in real life to share please consider posting it to our Facebook Instagram or Pinterest page. We love to see our products being loved and bringing glad dreams! (The photo selected as the best will receive a mystery gift!)
· If You Are Not Receiving Our Emails
Please make sure you whitelist [email protected] in your email client! Otherwise you won't receive your shipping confirmation email and tracking updates.
· If You Have Questions About Your Order
Please don't forget to include your order number in the message. If I don't see your order number in the message, it will almost always be the first piece of information I ask about. :-)
· Security Of Personal Information
Please note: E-mail is not encrypted so please do not include credit card number information in your e-mail message.
· Hours Of Operation
Monday~Saturday, PST 9:00~18:00 (excluding major holidays)
Company Address：C/Resurreccion 3, Bajo, Madrid